Total by Verizon — Accelerating a Nationwide Retail Rollout

In early 2024, Elevate Sign Group was selected by Verizon Inc. to support a highly visible and time-sensitive initiative: jump-starting the stalled rollout of Total by Verizon retail stores across the United States.

What began as a vendor evaluation quickly evolved into a strategic partnership as Elevate delivered speed, innovation, and execution unmatched by other national providers.

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Overview

Verizon’s Total by Verizon brand needed fast, consistent, and scalable signage execution to support a large number of new store openings nationwide. Other national vendors had struggled to advance the program for nearly a year, resulting in delays that impacted brand visibility and market momentum.

Elevate Sign Group stepped in with a new approach—reengineering the rollout process to eliminate bottlenecks, compress turnaround times, and drastically increase the pace of installations.

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Challenges & Objectives

Before implementing our strategy, our client faced several financial hurdles, including:

The Total by Verizon program faced several obstacles:

  • A year of minimal progress from other national vendors
  • Slow permitting processes delaying fabrication and installation
  • High-volume site counts requiring parallel execution
  • Strict brand standards needing consistent deployment
  • Aggressive deadlines to support broader market strategy

Verizon needed a partner who could not only fabricate and install signage—but redesign the entire workflow.

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Elevate’s Solution — A New Model for Speed and Scale

Elevate Sign Group introduced a streamlined, custom-built national rollout process designed specifically to resolve Verizon’s bottlenecks.

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Decoupling Fabrication from Permitting

The traditional signage workflow relies on sequential steps:

  1. Permit submission
  2. Waiting for approval
  3. Beginning fabrication
  4. Scheduling installation

This approach creates unavoidable delays—often weeks or months long.

Elevate replaced it with a parallelized process:

  • As soon as a location was approved, Elevate began fabrication
  • Permits were submitted simultaneously with engineering packages
  • Production moved forward while permits were under review

By the time a permit was approved, the signage was already built, eliminating the industry’s largest time drag.

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Engineering & Prototyping Excellence

Elevate rapidly developed, engineered, and produced new prototypes that met Verizon’s brand standards and deployment needs. These prototypes set the foundation for consistent replication across all stores.

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Operational Responsiveness

Elevate’s program management team maintained daily communication with Verizon’s development and construction teams, enabling:

  • Same-day adjustments for site changes
  • Rapid problem solving during construction
  • Fast document turnaround
  • Real-time scheduling flexibility

This responsiveness became a key differentiator from the incumbent vendors.

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The Results

Elevate quickly outpaced all other vendors in the program.

  • 38 Total by Verizon sites completed in Q1–Q2 2024
  • Installations executed at a pace unmatched by the national vendor group
  • Significant increase in brand visibility across key markets
  • Reduced store opening delays for Verizon and its retail partners
  • A repeatable, scalable rollout model created for future expansion

What had been a stalled national program for nearly a year became a fast-moving, high-output initiative once Elevate took the lead.

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Key Outcomes
  • Rollout acceleration: Elevate completed 38 sites in the first two quarters alone.
  • Process innovation: A parallel permitting–fabrication workflow reduced time-to-install dramatically.
  • Prototype development: Elevate’s designs and engineering established the new standard for future store rollouts.
  • Vendor differentiation: After assessing multiple national providers, Verizon chose Elevate for their speed, ingenuity, and reliability.
  • Long-term scalability: The process created is now replicable for future expansion waves.

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Partnership & Impact

Verizon selected Elevate because of demonstrated performance—not promises.
By solving the core operational delays that had halted progress for other vendors, Elevate became a critical partner in bringing the Total by Verizon retail vision nationwide.

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Ready to Scale Your National Rollout?

Elevate Sign Group specializes in fast, consistent, and highly coordinated national signage programs. If your brand is growing, rebranding, or working to accelerate a national deployment, we’re here to help.

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