Total by Verizon — Accelerating a Nationwide Retail Rollout

In early 2024, Elevate Sign Group was selected by Verizon Inc. to support a highly visible and time-sensitive initiative: jump-starting the stalled rollout of Total by Verizon retail stores across the United States.

What began as a vendor evaluation quickly evolved into a strategic partnership as Elevate delivered speed, innovation, and execution unmatched by other national providers.

Overview

Verizon’s Total by Verizon brand needed fast, consistent, and scalable signage execution to support a large number of new store openings nationwide. Other national vendors had struggled to advance the program for nearly a year, resulting in delays that impacted brand visibility and market momentum.

Elevate Sign Group stepped in with a new approach—reengineering the rollout process to eliminate bottlenecks, compress turnaround times, and drastically increase the pace of installations.

Challenges & Objectives

Before implementing our strategy, our client faced several financial hurdles, including:

The Total by Verizon program faced several obstacles:

  • A year of minimal progress from other national vendors
  • Slow permitting processes delaying fabrication and installation
  • High-volume site counts requiring parallel execution
  • Strict brand standards needing consistent deployment
  • Aggressive deadlines to support broader market strategy

Verizon needed a partner who could not only fabricate and install signage—but redesign the entire workflow.

Elevate’s Solution — A New Model for Speed and Scale

Elevate Sign Group introduced a streamlined, custom-built national rollout process designed specifically to resolve Verizon’s bottlenecks.

Decoupling Fabrication from Permitting

The traditional signage workflow relies on sequential steps:

  1. Permit submission
  2. Waiting for approval
  3. Beginning fabrication
  4. Scheduling installation

This approach creates unavoidable delays—often weeks or months long.

Elevate replaced it with a parallelized process:

  • As soon as a location was approved, Elevate began fabrication
  • Permits were submitted simultaneously with engineering packages
  • Production moved forward while permits were under review

By the time a permit was approved, the signage was already built, eliminating the industry’s largest time drag.

Engineering & Prototyping Excellence

Elevate rapidly developed, engineered, and produced new prototypes that met Verizon’s brand standards and deployment needs. These prototypes set the foundation for consistent replication across all stores.

Operational Responsiveness

Elevate’s program management team maintained daily communication with Verizon’s development and construction teams, enabling:

  • Same-day adjustments for site changes
  • Rapid problem solving during construction
  • Fast document turnaround
  • Real-time scheduling flexibility

This responsiveness became a key differentiator from the incumbent vendors.

The Results

Elevate quickly outpaced all other vendors in the program.

  • 38 Total by Verizon sites completed in Q1–Q2 2024
  • Installations executed at a pace unmatched by the national vendor group
  • Significant increase in brand visibility across key markets
  • Reduced store opening delays for Verizon and its retail partners
  • A repeatable, scalable rollout model created for future expansion

What had been a stalled national program for nearly a year became a fast-moving, high-output initiative once Elevate took the lead.

Key Outcomes
  • Rollout acceleration: Elevate completed 38 sites in the first two quarters alone.
  • Process innovation: A parallel permitting–fabrication workflow reduced time-to-install dramatically.
  • Prototype development: Elevate’s designs and engineering established the new standard for future store rollouts.
  • Vendor differentiation: After assessing multiple national providers, Verizon chose Elevate for their speed, ingenuity, and reliability.
  • Long-term scalability: The process created is now replicable for future expansion waves.

Partnership & Impact

Verizon selected Elevate because of demonstrated performance—not promises.
By solving the core operational delays that had halted progress for other vendors, Elevate became a critical partner in bringing the Total by Verizon retail vision nationwide.

Ready to Scale Your National Rollout?

Elevate Sign Group specializes in fast, consistent, and highly coordinated national signage programs. If your brand is growing, rebranding, or working to accelerate a national deployment, we’re here to help.

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